Fire/Smoke Damage

Comprehensive cleanup and restoration to eliminate soot, smoke odor, and structural damage caused by fire.

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Comprehensive Cleanup and Restoration Services

Fire and smoke damage affects properties in complex ways, with soot penetrating surfaces and smoke odours embedding in materials throughout the structure. RestorPro’s certified professionals understand the chemistry of smoke damage and use specialised techniques to restore properties to pre-loss condition.

Our comprehensive fire damage restoration includes

Smoke damage often extends far beyond the visible fire area, affecting contents and surfaces throughout the property. Our team conducts thorough assessments to identify all affected areas and develops detailed restoration plans that address both obvious damage and hidden contamination.

Specialised Fire Damage Expertise

  • Soot removal using appropriate cleaning agents for different surface types
  • Ozone treatment and thermal fogging for persistent odour elimination
  • Content cleaning and restoration of salvageable personal belongings
  • Structural cleaning and sealing to prevent odour return
house fire restoration
specialised fire damage expertise

Advanced Smoke Odour Elimination

Smoke odours can persist long after visible damage is repaired if not properly addressed. Our technicians use multiple odour elimination methods, including hydroxyl generators, ozone treatment, and specialised sealers to ensure complete odour removal.

Fire-damaged properties require careful handling to prevent cross-contamination and ensure thorough restoration. Our systematic approach addresses immediate safety concerns while developing comprehensive restoration plans that restore properties efficiently and completely.

Our Proven Claims Process

Every restoration project follows our systematic four-step process that ensures clear communication, proper documentation, and on-time completion. From initial work order through final handover, our structured approach keeps all stakeholders informed while delivering quality restoration results within budget and timeline requirements.

Let's Work Together

  • Claim Lodgment

    A work order from an industry partner is lodged with our triage team, with all relevant claim data being transferred to our internal restoration platform.

  • Initial Assessment/Mitigation

    Technically trained staff attends site within 24 hours of allocation to assess and begin mitigation works to the damaged property.

  • Ongoing Works

    RestorPro stays in constant contact with trusted partners throughout the project, delivering all necessary reports, documentation and information regarding ongoing works until completion.

  • Project Completion

    Once all restoration works are completed, and any relevant sign offs are given, the project is handed back to the client on time and according to budget.

Full Service Restoration for Every Type of Damage

Other Services

Water damage, fire/smoke remediation, mould removal and more—we handle every type of property damage a policyholder may face. Our IICRC-certified team delivers work that meets industry standards and passes inspections, focusing always on the lifecycle of the claim.

Trusted by Insurance Professionals Across NSW

What Our Partners Say

Don't just take our word for it. See why insurance builders, property managers, and facilities professionals choose RestorPro for their most important restoration projects.

  • We use RestorPro for all our restoration projects across NSW. Their 24-hour response time and quality of work is unmatched. They treat every property like it’s their own and the insurance companies trust their assessments completely.

    David K

  • Professional, reliable, and they understand the insurance process inside out. RestorPro’s mould remediation work on our office building was completed to IICRC standards with full documentation. Made my job so much easier.

    Amanda F

  • RestorPro handled flood damage across 12 apartments in our complex. Their project management was exceptional – clear timelines, regular updates, and they finished exactly when promised. Owners were back in their homes faster than expected.

    Mark C

  • After a kitchen fire at our aged care facility, RestorPro coordinated everything seamlessly. They kept us informed daily and worked around our residents’ schedules. The insurance adjuster was impressed with their documentation and workmanship.

    Lisa T

  • I’ve worked with RestorPro on over 20 claims this year. Their technical assessments are always thorough and their reports meet every insurance requirement. No surprises, no budget blowouts – just professional restoration work done right.

    James R

  • RestorPro saved us when our commercial building had major water damage from a burst pipe. Their team was on-site within hours and handled all the insurance documentation perfectly. The claim processed without any delays and tenants were back in their offices ahead of schedule.

    Sarah M